Last Updated: 23/07/2026

Overview

At Ayusora, we are committed to delivering high-quality products. Since we deal in consumable items such as honey, nutrition products, vitamins, supplements, and other food products, we maintain strict quality and hygiene standards.

Returns

For health, safety, and hygiene reasons, we do not accept returns on any consumable products once they have been delivered.

This policy applies to all products including, but not limited to:

  • Honey
  • Nutrition Products
  • Vitamins
  • Dietary Supplements
  • Herbal Products
  • Food & Grocery Items
  • Protein Products
  • Beverages
  • Dry Fruits & Seeds

Please ensure that you review your order carefully before placing it.

Refunds

Refunds are only provided under the following circumstances:

  • You received a damaged product.
  • You received a leaking package.
  • You received the wrong product.
  • The product was missing from your order.
  • The product was expired at the time of delivery.

To request a refund, you must contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Photos of the product
  • Photos of the shipping package
  • A brief description of the issue

Our support team will review your request within 2–5 business days.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Situations

Refunds or replacements will not be provided if:

The request is made after 48 hours of delivery.

The product has been opened or used.

The product was ordered by mistake.

You changed your mind after delivery.

The taste, texture, aroma, or personal preference does not meet your expectations.

The delivery address provided was incorrect.

Delivery failed due to customer unavailability.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Damaged During Transit

If your package arrives visibly damaged, please:

  • Take clear photos before opening the package.
  • Contact our customer support immediately.

We will investigate the issue and arrange a replacement or refund if applicable.

Need help?

For any return or refund-related queries, please contact us: support@ayusora.com / (+91) 8102751674